Interactive Module

Overview: This interactive module guides servers through key customer service best practices, offering an engaging, hands-on approach to improve service quality and consistency in a restaurant setting. Completed on a computer, it includes real-world scenarios to help learners apply skills in practical situations.

Tools: Articulate Storyline

Key Features:

  • Markers: Interactive markers guide learners through key customer service concepts.

  • Slider Interaction: Offers a hands-on approach to exploring and reinforcing best practices.

  • Scenario-Based Learning: Learners engage in branching real-world scenarios, where they make decisions to apply customer service skills in a variety of situations.

  • Knowledge Check: Includes various question formats, such as drag-and-drop, to ensure understanding and reinforce learning.

  • Narration: Text-to-speech narration ensures an engaging, accessible experience for all learners

Microlearning Course

Overview: This microlearning course teaches volunteer dog walkers the fundamentals of dog walking, preparing them for their role at an animal shelter. Designed for flexibility, the course can be completed on a computer, tablet, or smartphone and offers an engaging, on-the-go learning experience for volunteers.

Tools: Articulate Rise

Key Features:

  • Process: Learners follow a step-by-step process to understand key dog walking practices.

  • Accordion: Interactive accordion elements present information in bite-sized sections, making it easy to navigate.

  • Knowledge Checks: Various knowledge checks ensure learners grasp important concepts and retain key information.

  • Alternative Text for Images: Images are accompanied by alternative text to ensure accessibility for all learners.

The Full Learning Experience Design Process

Overview: This project guides high school students through a comprehensive financial literacy module, designed to improve their understanding of essential financial concepts before graduation. Following all steps of the Learning Experience Design process—empathizing, defining, ideating, prototyping, and testing—this module helps students build foundational financial skills. The module is completed on a computer while at school.

Tools: Canva, Google Docs, Jamboard

Key Features:

  • Empathy Maps: Helps capture and understand students’ needs, goals, and pain points.

  • Personas: Created to represent typical students, ensuring the module is tailored to the target audience.

  • Ideation Artifact: Visual representations of brainstorming sessions to refine key ideas for the module.

  • Storyboard: A visual outline of the learning experience, detailing the flow and interaction design.

  • Mockup: A prototype of the module’s design to test and refine before full implementation.

  • Detailed Explanation of Each Step: Thorough descriptions of the Learning Experience Design process, guiding students through every phase of the module's creation